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Receiver’s Guide to Duties and Taxes

Learn the fundamentals about duties and taxes to understand who pays and why.
Goods Purchased Online for Personal Use

You may be charged customs duties and taxes for something purchased online because:
  • Duties and taxes are most typically not included in the price of the goods you purchase online, and might not be included in the overall shipping costs you pay to the online retailer.
  • When purchasing goods online, some or all of these goods may not originate in the country you reside in, therefore are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.
  • When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
  • To ensure the DHL courier can deliver your goods in shortest possible time after entering your country or customs union, DHL pays the customs authority on your behalf for any duties and taxes that are due on the goods.
  • Once the duties and taxes are fully repaid to DHL the goods will be delivered to you
  • What is payable, if anything, depends on where the goods are sent from, the type of goods, their transactional value and the weight of the package
When buying goods online, you should always check whether they are either being sent to your address from:
  • Your country
  • Another country
  • Outside your customs union country
Note: Different rules apply when buying goods for commercial use.

Overseas Direct Purchase – Return and Refund Procedures

Goods directly purchased from overseas for personal use may be returned for purchase cancellation reason.. If you exported such goods previously that was imported with duty, you can request for a duty refund on the condition that the goods are kept in their original state.
DHL is willing to assist you in facilitating the return and refund procedures. Please refer to the information below for refund application.
The application is also applicable to goods imported via other carriers but limited to goods that entered through Incheon Airport Customs. For goods imported through customs in other ports of entry, the application needs to be made in person at the port of entry by the importer.
Period of Refund Application
  • Within 1 year of the day of import
Required Documents
  • Refund Application Form (2 copies), Copy of your Bank Book, Import Permit
  • Use of Personal Information Consent Form (Not applicable if you have already provided to DHL)
Refund Procedures
  • Contact DHL Express Contact Center and let us know that you are applying for a refund of duty for the return of goods.
  • Please provide our Courier with required documents at the time of pickup.
  • DHL will export the goods and apply for a refund on your behalf. Please be informed that the refund process will take a approximately one (1) week after application.
For any inquiries, please contact us at 1588-0001.