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Return and Refund Procedures

Overseas Direct Purchase – Return and Refund Procedures

Goods directly purchased from overseas for personal use may be returned with an intention of withdrawing the purchase. If you export such goods previously imported with duty, you can request for a refund of this duty already paid on the condition that the goods are kept in their original state.

DHL is willing to assist you in facilitating the return and refund procedures. Also, according to the updated customs policy effective 10 April 2018, in addition to tax refund for return items issued with refund license, De Minimis export is also eligible for refund. Please carefully refer to the following information for your selection.

The application is also applicable to the goods imported by other carriers, but limited to the entry through Incheon Airport Customs. In case of goods imported through customs at other ports, the application needs to be made directly by the importer in person to the customs at the port of entry.
Period of Refund Application
  • Within 6 months of the day of import
Required documents for Return (De Minimis)
  • Export Invoice
You may print the document for return provided by the online mall or download the document from DHL website.

Tax Refund Procedure and Required Documents (Korea Customs Service)
- How to electronically register for refund
  • Go to Customs Unipass system -> Click 1st menu on the left top side of the page ”전자신고 (Paperless Declaration)” -> Click 1st menu “신고서 작성 (Customs and Declaration Form)” -> Click 7th menu “제세/담보/관세법환급 (Duty&Tax/Deposit/Customs Refund)” -> Select item #7 "과오납, 계약상이, 멸실변질손상 환급 신청서 (Refund Application Form for Overpaid, Contract Discrepancy, Damage/Loss)
  • Select which customs office you want to apply for refund: Select #67 “조사(납세)심사과 (Examination of Duty & Tax Division) or #78 “심사정보과 (Information Division)”
  • For “계약상이 사유 구분 (Classification of Contract Discrepancy)” : Select “[E] 개인자가사용수출 (Export for Personal Use)” However, in case of formal export for the shipment of breach of contract, select “[A] 계약상이수출 (Export of Contract Discrepancy)” and input formal export license number.

- Required Documents: Attachments for electronic tax refund (Hard copy not required)
  • Bill of Lading, Invoice (Export confirmation document for return)
  • Seller confirmation of refund (Email confirmation on defect or return)
  • Refund receipt (receipt or bank statement)
  • Copy of bank account information (excluding Kakao bank, K bank and foreign financial institutions)

Tax refund procedures
  • Advise customer center that your return shipment is De Minimis when scheduling for pick up
  • Do not provide tax refund documents to the courier, only De Minimis shipment document
  • After refund by the seller, apply for tax refund directly to Korea Customs Service with the required documents indicated above (If online registration is not available, DHL provides refund service on behalf of you at and additional charge)
  • Tax refund in one or two weeks after application

Application for delegation of a refund
  • Go to Refund applying pageExternal Link / New Window and if you agree with the terms and conditions of the privacy policy, fill in the refund information and remit fees. (You can open the link via mobile)
  • After submission, submit required documents for refund by email (ref@unseocus.com)

Inquiries on KCS electronic tax refund: KCS technical support 1544-1285
Required documents for Return
  • Import permit
    If shipment was imported by DHL, you may use Import Declaration form
  • Commercial invoice
    The commercial invoice is a record or evidence of the transaction. You may download the form directly from the vendor's site or at the DHL download center.
  • Personal statement of reasons
    Your personal statement should clearly outline the reasons you are seeking a refund and your signature is required.
  • Proof of purchase
    Please prepare your purchase receipt or screenshot of your purchase list/credit card statement.
  • Proof of defect
    Please provide a defect or refund confirmation by the seller (email, etc)
  • Personal Information Consent Form
    Not applicable if you have already received through DHL

Tax Refund Procedure and Required Documents (Korea Customs Service)
- How to electronically register for refund
  • Go to Customs Unipass system -> Click 1st menu on the left top side of the page ”전자신고 (Paperless Declaration)” -> Click 1st menu “신고서 작성 (Customs and Declaration Form)” -> Click 7th menu “제세/담보/관세법환급 (Duty&Tax/Deposit/Customs Refund)” -> Select item #7 "과오납, 계약상이, 멸실변질손상 환급 신청서 (Refund Application Form for Overpaid, Contract Discrepancy, Damage/Loss)
  • Select which customs office you want to apply for refund: Select #67 “조사(납세)심사과 (Examination of Duty & Tax Division) or #78 “심사정보과 (Information Division)”
  • For “계약상이 사유 구분 (Classification of Contract Discrepancy)” : Select “[E] 개인자가사용수출 (Export for Personal Use)” However, in case of formal export for the shipment of breach of contract, select “[A] 계약상이수출 (Export of Contract Discrepancy)” and input formal export license number.

Application for delegation of a refund
  • Go to Refund applying pageExternal Link / New Window and if you agree with the terms and conditions of the privacy policy, fill in the refund information and remit fees. (You can open the link via mobile)
  • Enter refund account information (excluding Kakao Bank, K-Bank, and domestic branches of foreign financial institutions)

Refund Procedures
  • When booking a shipment, please notify us that you will apply for a refund of duty after returning goods.
  • Please provide our Courier with required documents at the time of pickup.
  • Apply for a refund directly to Korea Customs after exporting goods through DHL (If online registration is not available, DHL provides refund service on behalf of you at and additional charge)
  • Please be aware that the time it takes to receive the refund is around one or two weeks after application.

For further questions or inquiries, please send an e-mail to: ref@unseocus.com
Personal Information Consent FormExternal Link / New Window