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Press Release

Seoul 08/01/2017

DHL Express Korea offers On Demand Delivery service to provide flexible and more convenient delivery options

DHL Article
  • Receivers can choose from a range of flexible delivery preferences including the option to change delivery date and redirect to alternate addresses
  • Pilot program for DHL Locker - automated lockers designated as collection points - to be implemented
DHL Express, the world's leading international express service provider, has launched the On Demand Delivery (ODD) service in Korea, a new service that allows shippers and receivers globally to select from a range of standardized delivery options. DHL Express Korea is the first international express company to offer this convenient B2C solution for the fast-growing domestic cross-border online consumer market.

With On Demand Delivery, shippers can choose to activate On Demand Delivery and have DHL Express proactively notify the receivers via email or SMS about a shipment's progress. Receivers can then select the delivery option that best suits their requirements via the On Demand Delivery mobile-optimized website. Receivers can choose from six different options, including: postponing the delivery date for up to seven days, redirecting to alternate addresses or DHL service points (like retail outlets and newsagents); waiving the need for a signature; and even putting shipments on hold for up to 30 days when they are away on vacation.

To further enhance the On Demand Delivery service, DHL Express has also launched the DHL Locker pilot program at the DHL Seocho Service Point. These automated lockers are designated as collection points and alternative addresses for shipments to be sent to, or stored temporarily. DHL Express plans to introduce four more DHL Lockers this year at key locations in Seoul for customers' convenience.

"More consumers are turning to online shopping, leading to a growing volume of cross-border e-commerce transactions. According to a report from the Korea Customs' Service, the number of B2C purchases made in Korea in the last four years, from abroad has increased by about 10 million won. Businesses increasingly need to ensure that they capitalize on this growth potential and best able to meet their customers' last-mile delivery needs," said ByungKoo Han, Country Manager of DHL Express Korea. He added: "With On Demand Delivery, we continue to exceed the expectations of shippers and receivers who can now enjoy an enhanced and more efficient delivery experience."

On Demand Delivery is now available in more than 100 countries and in 45 languages globally - including the US, China, Japan, Hong Kong, and England.