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Return and Refund Procedures

Overseas Direct Purchase – Return and Refund Procedures

Goods directly purchased from overseas for personal use may be returned with an intention of withdrawing the purchase. If you export such goods previously imported with duty, you can request for a refund of this duty already paid on the condition that the goods are kept in their original state.

DHL is willing to assist you in facilitating the return and refund procedures. Please refer to the information below for refund application.

The application is also applicable to the goods imported by other carriers, but limited to the entry through Incheon Airport Customs. In case of goods imported through customs at other ports, the application needs to be made directly by the importer in person to the customs at the port of entry.
Period of Refund Application
  • Within 1 year of the day of import
Required documents for Return
  • Import permit
    If shipment is imported by DHL for the first time, you may use Import Declaration form.     
  • Commercial invoice
    The commercial invoice is a record or evidence of the transaction. You may download the form directly from the vendor's site or at the DHL download center.
  • Personal statement of reasons
    Your personal statement should clearly ouline the reasons you are seeking a refund.
  • Proof of purchace
    Please prepare your purchase recipt or sccrenshot of your purchase list/credit card statement.
  • Proof of faulty goods
    Please provide a detailed explanation statement of the faulty good(s) you are seeking a refund. Attacch a photo of the good, if possible.
  • Refund confirmation mail
  • Use of Personal Information Consent Form (Not applicable if you have already provided to DHL)

Required Documents for Refund
  • Refund Application Form (2 copies)
  • Copy of your Bank Book
Refund Procedures
  • When you contact our Contact Center for shipping, please let us know that you apply for a refund of duty for the returning goods.
  • Please provide our Courier with required documents at the time of pickup.
  • DHL will export the goods and apply for a refund on behalf of you.
  • Please be aware that the time it takes to receive the refund is around 1 week after application.
For any inquiries, please contact us at 1588-0001.